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Adventure Cycling & Fitness - York, PA Bike Dealer for Trek, Electra, and Surly

4370 W Market Street
York, PA 17408

717-792-4400  

Store Hours: Mon-Fri  10-7
Sat  10-4,
Closed Sunday
Your Local, Family Owned Bike Shop, Since 1987

Quality Products
Friendly, Professional Service

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Policies and Shipping

SHIPPING (Continental U.S.)

Two shipping options are offered for merchandise delivery:

Order AmountStandard ShippingIn-Store Pickup*
Up to $50.00 $7.99 FREE
$50.01 - $100.00 $9.99 FREE
$100.01 - $150.00 $11.99 FREE
$150.01 and up $13.99 FREE

Note: Orders placed before 5pm Eastern usually ship the next business day.

Please note that some items may be subject to additional shipping and handling charges because of size or weight. If the freight charges for your Shopping Cart look incorrect, please save the cart and call or email us. We will review it for accuracy.

Sorry, but we do not ship outside of the Continental U.S.

IN-STORE PICKUP

Most orders will be ready within one business day. Please keep in mind that some items may require additional processing time to transfer from off-site locations. Other items may require additional processing time for assembly. We will call or email you once your order is ready for pickup. If you need an item right away we ask that you call us to confirm that the product is available before heading over to our store. Unless special arrangements are made in advance, orders need to be picked up within 15 days or a 10% restocking fee will be charged.

PURCHASING A BIKE

Our suppliers will not allow us to ship a bicycle to you. They believe, and rightly so, that your bike needs to be properly fitted to you. You should come into the store where one our Factory Certified Fit Specialists will provide the personal service that you deserve. Our staff is salaried and trained to recommend the products that best fit you. Our staff will exceed your expectations!

INFORMATION SECURITY

We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to "see" your transaction information. When your account information is displayed on your screen, we only display the last five digits of your credit card numbers. We never save your credit card information. It is deleted automatically as soon as the transaction is processed.

We sometimes use other companies (third-party service providers) to perform functions on our behalf. Examples include fulfilling orders and delivering packages. They need access to some personal information in order to perform their duties but may not use this information for other purposes.

BACKORDERS

Occasionally, some items are unexpectedly out of stock or unavailable and may be backordered. If this should occur, we will only bill your credit card for merchandise that is actually shipped. The total shipping charge for orders split into multiple shipments will not exceed the amount quoted on the original order.

RETURNS

If there is a problem with something you purchased from us, you can either bring it to our store or ship it back within 30 days from the date of purchase. Please call us before shipping anything back. Ship returns via Ground UPS or insured US Mail (we do not accept CODs). If we made an error (ex: shipped an incorrect item), we will refund applicable shipping costs.

All merchandise must be in new and unused condition, in its original, complete and undamaged manufacturer packaging and with all tags attached. For your safety all nutrition, food, and drink items are not returnable. See below for more info.

The original invoice must accompany your return. Merchandise returned that we special-ordered for you or that appears used will not be accepted for return. (Labor fees are not refundable, i.e., custom built wheels.) Items that have been washed, assembled or installed are not considered new and unused.

Returns shipped to us must have a return authorization number clearly marked on the outside of the package or the item will be refused. A return authorization number can be obtained by phone or email.

Address all returns to:

Returns
Adventure Cycling & Fitness
4370 West Market Street
York, PA 17408-5938

Please complete the Returns Form and include it with your return.

NON-RETURNABLE ITEMS

  1. Any item that has been used or damaged in any way.
  2. Any item without all undamaged packaging and tags.
  3. Any clothing item that has been washed.
  4. Any item that was special-ordered for you may be subject to a restocking fee.
  5. Bicycles: All bicycles are considered used when they leave the store and are therefore not returnable, unless purchased as a gift, and arrangements are made at the time of purchase, and the exception is listed on the purchase receipt.
  6. Any food or nutritional item. Also to include items such as chamois creams, water bottles, and other personal use items.
  7. Labor charges. All work completed in our service department by our Factory Trained Service Techs is fully guaranteed.
  8. The above is separate from select items that come with a comfort guarantee.
  9. All used items are subject to the manufacturer warranty.

If we make an error we will make it right. Talk to us.

If you purchase something from us and are not happy with the performance, you should tell us and we will come up with a reasonable solution. Our customers are our biggest advocates and our goal is to always do what is fair.

SHIPPING REIMBURSEMENT

Adventure Cycling will only reimburse return shipping on defective or damaged items. you will be reimbursed for postal priority insured or ups ground service only. Any packing fees charged by mailing service will not be refunded.

WARRANTY

We honor all manufacturers’ warranties. The item must be inspected by Adventure Cycling and/or the manufacturer before an item can be deemed a warranty.

PRICES AND INFORMATION

Our website is intended to help you. We make every effort to maintain current, accurate prices in our online catalog. And we strive for similar accuracy and timeliness with the other information we offer here. We appreciate your understanding should any of the prices or other information provided be incorrect and regret any inconvenience such mistakes may create. Please bring any errors you find to our attention on your next visit or by calling or emailing us. Thank you!